Job description

The primary responsibility for this position is to collect delinquent accounts for property taxes.

Responsibilities:

1. Locate and monitor overdue accounts.
2. Locate and notify customers of delinquent accounts by mail or telephone.
3. Confer with customers by telephone about their accounts
4. Advise customers of necessary actions and strategies for debt repayment.
5. Persuade customers to pay amounts due or make arrangements for debt repayment or establish repayment schedules that the firm requires.
6. Persuade customer to pay tax amounts by using methods that are available to the collectors.(check by phone, E-Payment (Credit Card or E-Check)
7. Responsible with keeping up with their emails, incoming correspondence and respond in a timely manner.
8. Responsible with keeping up voicemails and following up in a timely manner.
9. Any other duties assigned

Qualifications:

1. Good written & verbal communication skills (via phone or in person)
2. Critical thinking
3. Self-motivated
4. Confident
5. Good time management
6. Works well in a team
7. Being a quick learner
8. Flexibility
9. Positive attitude
10. Punctuality
11. Provide costumer services (via phone or in person)
12. Proficient in Microsoft office and Internet Explorer
13. Ability to work with multiple computer programs at once
14. Determination and persistence
15. Ability to multi-task
16. Take initiative (when needed)
17. Negotiation skills (via phone or in person)
18. Effective communicator
19. Competent Keyboard skills
20. Ability to operate under pressure
21. Ability to work with numbers

#AmishLGBS